Shipping policy

Thank you for choosing True North Soft.

We are committed to providing reliable and convenient delivery service for our customers throughout the Ottawa region.

Delivery Area

True North Soft currently delivers within the Ottawa region. As we continue to grow, we plan to expand our delivery coverage to additional communities across Canada.

Delivery Schedule

Customers may select a delivery schedule that best fits their household needs. Delivery frequency may vary depending on the subscription option selected at checkout.

Order Processing

Orders are prepared and scheduled for delivery after confirmation. Customers will receive updates regarding the status of their scheduled delivery when applicable.

Subscription Deliveries

For subscription orders, products are delivered based on the delivery schedule selected by the customer. Subscriptions may be modified, paused, or cancelled at any time through your customer account or by contacting our support team.

Billing Policy

Customers are charged after their scheduled order has been successfully delivered. True North Soft does not apply unnecessary monthly charges unrelated to product deliveries.

Delivery Delays

While we aim to deliver all orders within the scheduled timeframe, delays may occasionally occur due to weather conditions, traffic, operational issues, or other unforeseen circumstances. In such cases, we will make reasonable efforts to communicate updates to affected customers.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery information at checkout. True North Soft is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information.